From time to time, customers need to send us photos and videos to better explain parts required, among other reasons.
There are multiple ways you can do this, including:
Instructions can be found below how to send us the photos & videos via the Live Chat on our website.
Visit our website (which you're on now) and pulsing chat icon in the bottom right of the screen.
It will open up a "Live Chat" dialogue.
After approximately 5 or 10 seconds a box will pop up asking for your information.
Please fill it in so we know who we are speaking to once we receive your images / videos.
In the bottom left of the screen you will see an icon of a paperclip - click it.
It will allow you to choose an attachment you want to send us.
If your telephone supports it, you can select multiple "uploads" to send us, either by taking a new photo or video, or by attaching a file from your Files (like PDF forms).
Your Camera app will open.
Take the photo / video, and then press the tick icon to send it to us.
As soon as you press the tick, it will send us the new media.
You will see it appear in your chat.
To send more, just click the paperclip icon again to send more.
If you have any questions, just contact us on the phone and we will be able to walk you through the process.